Refund & Return Policy

At Bale, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return & Refund Eligibility

To be eligible for a return and refund, your item must meet the following conditions:

• The product must be in its original, unopened packaging with all seals intact
• The game box and all contents must be unused and in the same condition as received
• All original packaging materials, including shrink wrap, must be intact
• The product must not show any signs of use, damage, or tampering
• You must provide proof of purchase (order number or receipt)

Non-Returnable Items

How to Initiate a Return

Refund Process

Once we receive and inspect your returned item:

• We will notify you via email about the approval or rejection of your refund
• If approved, your refund will be processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to reflect in your account

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately:

• Contact us within 48 hours of delivery
• Provide photos of the damaged/defective product and packaging
• Include your order number and description of the issue

For damaged or defective products, we will:

• Arrange for a free replacement at no additional cost, OR
• Issue a full refund including original shipping charges
• Provide a prepaid return label if return is required

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product following our return process and place a new order for the desired item.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company - it may take some time before your refund is officially posted
3. Contact your payment provider (PhonePe, bank, etc.) as processing times may vary
4. If you've done all of this and still haven't received your refund, please contact us at orders@shop.baleapp.in

Cancellations

Refund for Payment Failures

In case of payment failures where money has been deducted from your account but the order was not confirmed, the amount will be automatically refunded to your original payment method within 5-7 business days. If you don't receive the refund within this timeframe, please contact us with your transaction details.